Help Information
Help Information
Customer Help
Click or tap on the questions to reveal the answers
Need more help? Contact the Attraction
Please see the attractions website for contact details and further information.
I would like more information about the event or attraction
Please contact the event or attraction directly, they will be able to help you with your questions.
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I have not received my tickets?
Please check your junk/spam folder, if your tickets have still not arrived there could have been spelling mistake in your email address. Please contact the attraction directly and they will be able to assist you.
I can't print my ticket
If you do not a printer (or it has broken), you can forward the email with your tickets onto a friend/family member/work for printing. Alternatively, you can save the ticket PDF file on your smart phone and show your tickets for entry this way instead.
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I cannot open my tickets?
The tickets are sent as a PDF file. You will need to download this file to your computer and open it up. This type of file requires Adobe to work, if you are unsure whether your computer has this please go to http://get.adobe.com/uk/reader/
I have been given a new password but it does not work
Please refresh your browser (The reload page button is the arrow symbol,this can be found on the www. Address Bar) and start the order process once more. Please ensure you are using the new correct username and password that has been issued to you.
I want to buy the tickets over the telephone
Please contact the attraction directly and they will able to assist you.
The event I was attending is cancelled what shall I do now
It is the responsibility of the Event or Attraction to confirm and arrange refunds please contact them directly.